A buildout ends at handover, but some New York firms would rather not go back to managing their own computers. For them ClearMax Labs offers an optional managed IT plan: ongoing care, with monitoring and cybersecurity included, for the workstations, network, user accounts and backups the project installed, starting from the records the buildout produced. No plan is needed to book a buildout, and no buildout is needed to start a plan.
Last updated: November 2026
The parts of the office a plan covers
- Workstations and laptops: security updates on a schedule, everyday problems resolved, and new hires' machines ready before their first morning.
- Network: the firewall, switches and access points, including the wall between the firm network and guest WiFi.
- Accounts: people added and removed, with network logins and office door cards ended on the same day someone leaves.
- Backups: the server or hosted files copied, with test restores at agreed intervals so the backup is proven before it is needed.
- Monitoring and cybersecurity: the computers, network and backups are monitored, and the firm's security protection is managed under the same plan.
- Vendor calls: when the firm's case management, billing or document software misbehaves, the call to its maker is placed and followed for the firm.
Starting from the buildout records
Taking over an unfamiliar office usually begins with weeks of discovery. After a ClearMax project the essentials already exist: the jack map, closet layout and WiFi tests, the door schedule and card list and the camera view images. The people answering the phone installed the equipment they are being asked about.
When something stops working
The firm contacts the ClearMax support team by phone or email, the request becomes a ticket, and it stays open until it is resolved. Anything that needs a visit is booked with ClearMax technicians, within the building's contractor rules. The proposal sets out support hours, response targets and the exact coverage before the firm signs.
Firms on a plan also get a short review each year of what has changed in the office, from new hires to new printers, so the records stay accurate.
How plans are priced
By what they cover: headcount, devices, whether there is a server, and the condition the office starts in. Each firm receives its figure in a written proposal after a conversation about the office. Prices are never published on this site.
Managed IT questions from New York firms
We have an IT provider now. Can ClearMax Labs take over?
Yes. Administrator passwords, licenses, backup accounts and the domain are moved into the firm's own name before anything changes hands.
Does a plan cover the legal software itself?
It covers the machines and network the software runs on. Problems inside the application go to its maker, and the support team follows them through for the firm.